SHIPPING POLICY

Last Updated: October 26, 2026

Thank you for choosing naturenaiin.

This Shipping Policy describes the order preparation times, shipping options, delivery estimates, charges, tracking arrangements, and delivery support applicable to purchases made through naturenaiin.com.

naturenaiin is owned and operated by Hangzhou Liuyun Chuangjie E-Commerce Co., Ltd.

Please review this policy before placing an order.

1. SHIPPING DESTINATIONS

We currently ship to eligible delivery addresses within the United States.

Shipping availability may depend on your location, the products ordered, and carrier coverage. Available services and applicable charges will be displayed during checkout.

Please ensure that your delivery address includes all necessary details, such as the street address, apartment or unit number, city, state, and ZIP code.

2. ORDER PROCESSING TIME

Orders are generally prepared for shipment within 1–5 business days after payment confirmation.

Preparation may include payment verification, inventory checks, packaging, and coordination with fulfillment providers.

Business days exclude Saturdays, Sundays, and applicable public holidays.

Processing times may be affected by:

• Product availability;

• High order volumes;

• Promotional periods;

• Public holidays;

• Temporary operational disruptions.

Processing time is separate from shipping transit time. If a material issue affects the preparation of your order, we will make reasonable efforts to notify you.

3. SHIPPING METHODS AND FEES

The following options apply to eligible U.S. orders:

Shipping Method	Order Subtotal	Shipping Fee	Estimated Transit Time
Standard U.S. Shipping	Below $44.80 USD	$4.99 USD	10–15 business days after dispatch
Free Standard Shipping	$44.80 USD or more	Free	10–15 business days after dispatch
Fast U.S. Shipping	Where available at checkout	$8.99 USD	5–8 business days after dispatch

All amounts shown above are in U.S. dollars (USD).

Free shipping applies to the standard service. If you select Fast U.S. Shipping, the $8.99 USD charge applies even when your order qualifies for free standard shipping.

Available shipping methods, applicable eligibility conditions, and the final shipping charge will be shown before payment.

4. ESTIMATED DELIVERY TIMES

Estimated transit times begin after the order has been dispatched:

• Fast U.S. Shipping: 5–8 business days;

• Standard U.S. Shipping: 10–15 business days;

• Free Standard Shipping: 10–15 business days.

These estimates do not include the 1–5 business day order processing period.

Actual delivery times may be affected by:

• Carrier schedules and availability;

• The delivery destination;

• Customs procedures, where applicable;

• Severe weather;

• Public holidays and peak shipping periods;

• Transportation disruptions;

• Local delivery conditions.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise. They do not limit any delivery rights or remedies available under applicable law.

5. SHIPPING CONFIRMATION AND TRACKING

After dispatch, we normally send a shipping confirmation to the email address provided at checkout, including tracking information when available.

Carrier tracking systems may take additional time to register a shipment and display updates.

If you have not received tracking information or need help understanding a shipment update, contact:

service@naturenaiin.com

Please include:

• Your order number;

• The email address used at checkout;

• Your tracking number, if available;

• A brief description of your question.

6. SHIPPING ADDRESS CHANGES

Please review your shipping information carefully before completing checkout.

If you discover an error after ordering, contact service@naturenaiin.com as soon as possible and provide:

• Your order number;

• The original delivery address;

• The complete corrected address.

We will review whether an update can be made based on the current fulfillment status.

Once packaging, fulfillment, or shipment preparation has progressed, we may be unable to change the delivery address.

Where an incorrect or incomplete address supplied by the customer causes additional delivery or return costs, we will explain any applicable charges before arranging a further shipment, where permitted by law.

This does not transfer responsibility to the customer for an address or fulfillment error caused by us.

7. DELAYED SHIPMENTS

If your order has not arrived within the estimated delivery period, please review the latest tracking information and any carrier notices.

Contact service@naturenaiin.com if:

• The expected delivery period has passed;

• Tracking has not updated for an extended period;

• The carrier reports a delivery problem;

• You need assistance locating your shipment.

Please provide your order number, available tracking details, and delivery information.

We will review the shipment status and assist with appropriate next steps. Depending on the circumstances, these may include a carrier investigation, an updated delivery arrangement, a replacement, or a refund in accordance with applicable law and our policies.

8. LOST OR MISSING PACKAGES

If a package appears to have been lost in transit, notify us at service@naturenaiin.com.

Please include:

• Your order number;

• The tracking number, if available;

• Your delivery address;

• Relevant information about the issue.

We will investigate the available tracking and fulfillment records and coordinate with the relevant provider where appropriate.

Handing a package to a carrier does not automatically remove our responsibilities concerning your order.

9. TRACKING SHOWS DELIVERED, BUT THE PACKAGE IS MISSING

If tracking indicates delivery but you cannot find the package, you may wish to check:

• Safe places around the delivery location;

• Whether a household member accepted the parcel;

• Building reception or a parcel locker, where applicable;

• Neighbors, where appropriate;

• Any delivery photograph or carrier notice.

If the parcel remains missing, contact service@naturenaiin.com with your order number and tracking details.

A “Delivered” status alone does not automatically prevent us from reviewing your concern. We will assess the available information and assist with an appropriate resolution.

10. DAMAGED, INCORRECT, OR INCOMPLETE DELIVERIES

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as reasonably possible.

Provide:

• Your order number;

• Details of the affected item;

• A description of the problem;

• Photographs of the product and packaging, where relevant and available.

We will review the issue and provide an appropriate replacement, refund, or return solution at no additional cost to you for a qualifying product or fulfillment issue.

If we require the affected item to be returned, we will cover the necessary return shipping costs.

Please retain the packaging where reasonably possible while the issue is being reviewed. These requests do not restrict mandatory consumer rights.

11. REFUSED OR UNDELIVERABLE PACKAGES

A shipment may be returned or held if the address is incomplete, delivery cannot be completed, or the recipient refuses the parcel.

If this happens, please contact us so that we can review the reason and explain the available options.

Where permitted by law, reasonable additional shipping or return costs attributable to incorrect information or other recipient-caused issues may apply. We will explain any proposed charges before arranging reshipment.

Additional charges will not be imposed for delivery problems caused by our own error.

Any applicable refund will be handled according to our Return & Refund Policy and mandatory legal requirements.

12. FULFILLMENT LOCATIONS

Orders may be prepared and shipped through our own facilities or trusted fulfillment partners.

The dispatch location may depend on:

• Product availability;

• Inventory location;

• Fulfillment capacity;

• The delivery destination.

The shipping origin may differ from our registered business address. Delivery to a U.S. address does not necessarily mean that the order ships from a U.S. warehouse.

If items are dispatched separately, they may arrive on different dates and have separate tracking numbers. Receiving one package does not necessarily mean the entire order has been delivered.

13. RELATED POLICIES

This Shipping Policy should be read together with our:

• Terms of Purchase;

• Terms of Service;

• Return & Refund Policy;

• Privacy Policy.

For order changes or cancellations, contact us promptly before fulfillment or shipment preparation has progressed.

Nothing in this policy excludes or restricts consumer rights or remedies that cannot legally be excluded or limited.

14. CONTACT INFORMATION

For questions about order preparation, shipping charges, tracking, delivery, or missing packages, please contact us:

Brand Name:
naturenaiin

Legal Company Name:
Hangzhou Liuyun Chuangjie E-Commerce Co., Ltd.

Website:
https://naturenaiin.com

Business Address:
Room 613, Area C, Fifth Floor
A2 Office Building (Building 12)
Shenzhen International Integrated Logistics Park
No. 399 Wei’er Road, Qianjin Subdistrict
Qiantang District, Hangzhou, Zhejiang, China

Customer Support Email:
service@naturenaiin.com

Business Phone:
+86 136 6665 8195

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

naturenaiin is owned and operated by Hangzhou Liuyun Chuangjie E-Commerce Co., Ltd.