Contact Us
Thank you for visiting naturenaiin.
naturenaiin is owned and operated by Hangzhou Liuyun Chuangjie E-Commerce Co., Ltd., the company responsible for operating naturenaiin.com and handling customer service matters relating to purchases through our online store.
We aim to make your shopping experience straightforward through clear information and helpful customer support. If you need assistance before placing an order or after receiving your purchase, please contact us using the details below.
Customer Support
Our team can help with:
- Product features, specifications, and availability;
- Order confirmations and order status;
- Payment and checkout questions;
- Shipping arrangements and tracking updates;
- Cancellation, return, and refund requests;
- Damaged, defective, missing, or incorrect items;
- Other questions about your purchase or our store policies.
Customer Support Email:
service@naturenaiin.com
Business Phone:
+86 136 6665 8195
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
For order-related inquiries, we recommend contacting us by email so that you can include the relevant purchase details and supporting information.
Help With an Existing Order
To help us identify your purchase and review your inquiry, please include:
- Your order number;
- The email address used at checkout;
- A brief explanation of your question or concern;
- Tracking information, if your inquiry concerns delivery;
- Relevant photographs, if an item arrived damaged, defective, or incorrect.
Please do not send passwords, complete payment card numbers, or card security codes by email.
Returns and Refunds
If you would like to request a return or refund, please email service@naturenaiin.com before sending any products back.
Our support team will explain the applicable procedure and provide the appropriate return instructions. Return eligibility, shipping responsibilities, and refund arrangements are described in our Return & Refund Policy.
The return destination may differ from our business address. Please send returned items only to the address confirmed by our customer support team.
Response Times
We review customer inquiries during our published customer service hours and aim to respond as promptly as possible.
Response times may be longer during public holidays, promotional periods, or periods of unusually high inquiry volumes. Messages received outside our service hours will be reviewed during a subsequent service period.
Business Information
Brand Name:
naturenaiin
Legal Company Name:
Hangzhou Liuyun Chuangjie E-Commerce Co., Ltd.
Website:
naturenaiin.com
Business Address:
Room 613, Area C, Fifth Floor
A2 Office Building (Building 12)
Shenzhen International Integrated Logistics Park
No. 399 Wei’er Road, Qianjin Subdistrict
Qiantang District, Hangzhou, Zhejiang, China
Customer Support Email:
service@naturenaiin.com
Business Phone:
+86 136 6665 8195
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
naturenaiin is owned and operated by Hangzhou Liuyun Chuangjie E-Commerce Co., Ltd.